Iceberg Data Refund Policy

At Iceberg Data, we are committed to delivering high-quality datasets, automation code, and automation services in the cloud. We understand that circumstances may arise where you may not be completely satisfied with our services. The following policy outlines the procedures and conditions for requesting a refund or service replacement.

1. No Cash Refunds

Iceberg Data does not offer cash refunds under any circumstances. Instead, we provide the option to replace a service with another one of equal or lesser value.

2. Service Replacement

a. Customers who are dissatisfied with a service may request a replacement within 30 days of purchase. b. The requested replacement service must be of equal or lesser value to the original purchase. c. The request for replacement must be submitted via our official support channels, including all relevant details, such as order number, reason for replacement, and the desired replacement service.

3. Eligibility for Replacement

a. The original service must be unused, or any issue must be reported within the first 72 hours of use. b. A request for replacement will be subject to review, and Iceberg Data reserves the right to accept or deny the request based on our evaluation. c. Custom orders or specially negotiated contracts may have different replacement terms, which will be specified in the individual agreements.

4. Limitations and Exclusions

a. Replacement services are provided on a one-time basis per purchase. b. We reserve the right to deny replacement if we believe it’s being requested in bad faith or in violation of our Terms of Service. c. Services obtained through unauthorized resellers or third-party platforms are not eligible for replacement under this policy.

5. Contact Information

For any questions or to initiate a service replacement, please contact our Customer Support team at support@iceberg-data.com .

6. Modifications to This Policy

Iceberg Data reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website, and it is the customer’s responsibility to review the policy regularly.